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🌿PAYMENT POLICY

Effective Date: DECEMBER 1, 2025
Crafted With Care for a Seamless, Secure Wellness Experience

At Collective Relaxation, we want every part of your shopping experience to feel effortless, safe, and stress-free. This Payment Options Policy explains the secure methods you can use to complete your purchase on www.CollectiveRelaxation.com.

We only work with trusted, compliant payment partners so you can shop with complete peace of mind.

1. Accepted Payment Methods

To make checkout smooth and flexible, we accept the following secure payment options:

1.1 Credit & Debit Cards

We accept all major cards, including:

  • Visa

  • Mastercard

  • American Express

Payments are encrypted and processed through a PCI-compliant gateway.

1.2 PayPal

You may check out securely using your PayPal account.

1.3 Additional Payment Methods (If Enabled at Checkout)

Depending on availability through Shopify, you may also see options such as:

  • Shop Pay

  • Apple Pay

  • Google Pay

These methods are automatically shown based on your device and eligibility.

2. Payment Regions We Serve

Because we currently ship:

  • Within the United States

  • To Canada for select products

We process payments only for customers located in:

  • 🇺🇸 United States

  • 🇨🇦 Canada

We do not process payments or ship orders to the United Kingdom or European Union at this time.

3. Currency

All payments are processed in U.S. Dollars (USD).

Your bank may apply currency conversion fees if paying from a non-USD account.

4. Security & Data Protection

Your safety is our priority.

  • SSL Encryption: All checkout pages are protected with secure SSL technology

  • PCI Compliance: Payments are handled through PCI DSS-certified processors

  • No Stored Card Data: We never store your credit card number on our servers

For full details, please see our Privacy Policy.

5. Payment Confirmation

Once your payment is successfully processed, you will automatically receive:

  • Order Confirmation Email

  • Digital Receipt

If you do not receive confirmation within 1 hour, please check your spam folder or contact us.

6. Fraud Prevention & Verification

To protect our customers:

  • We may perform verification checks before fulfilling an order

  • Suspicious or high-risk transactions may be cancelled and refunded

  • Large purchases may require confirmation before processing

This process helps prevent unauthorized activity.

7. Refunds Back to Your Payment Method

If your order qualifies for a refund:

  • Refunds are issued to the original payment method

  • Once processed, allow up to 14 business days for your bank to finalize the credit

  • Freight fees, restocking fees, and non-refundable charges will apply according to our Refund & Returns Policy

8. Customer Support

If you need help completing a payment or have questions:

📧 Info@CollectiveRelaxation.com
📞 929-493-4366
Mon–Fri, 9 AM–5 PM EST

Business Address:
194 Woehrle Ave, Staten Island, NY 10312

9. Updates to This Policy

We may update or adjust available payment methods as our business grows. Any changes will be posted here immediately.