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🌿REFUNDS & RETURNS POLICY

Effective Date: December 1, 2025
Crafted with Care by Collective Relaxation

At CollectiveRelaxation.com, our mission is to elevate your everyday wellness. We select premium products designed to restore balance, comfort, and peace of mind. If something doesn’t feel right, we’re here to support you with a return process that is as calm and transparent as the experience we strive to deliver.

This policy outlines how refunds, returns, and exchanges are handled with clarity and integrity.

1. Our Commitment to Your Peace of Mind

If your purchase doesn’t meet your expectations, we accept returns within 30 days of delivery, provided items remain:

  • Unused

  • Undamaged

  • In original condition

  • In the original packaging with all accessories

  • Accompanied by proof of purchase

We are committed to making your wellness journey smooth and stress-free.

2. Where Returns Are Accepted

We accept returns from:

🇺🇸 United States

All eligible products.

🇨🇦 Canada

Only items approved for Canada shipping may be returned.
Shipping costs, duties, and brokerage fees are the responsibility of the customer.

3. How to Reach Us

Our customer care specialists are always ready to support you:

📧 Info@CollectiveRelaxation.com
📞 929-493-4366
Monday–Friday, 9 AM–5 PM EST

4. How to Begin a Return

To request a return:

  1. Contact us within 30 days of receiving your item.

  2. Provide your name, order number, and reason for return.

  3. Our team will share step-by-step instructions and, if required, a Return Merchandise Authorization (RMA).

Once approved, returns must be shipped within 7 days using a trackable method.

5. Return Shipping Costs

🌿 Standard-Size Products (U.S. & Canada)

  • Customers are responsible for return shipping unless the product arrives defective, damaged, or incorrect.

  • Original shipping fees for Canada orders are non-refundable.

🌿 Oversized / Freight Products

This applies to saunas, hot tubs, cold plunges, and other large wellness equipment.

For these items:

  • Return freight shipping is the customer’s responsibility

  • Original freight fees — including the SaunaLife $500 freight fee — are non-refundable

  • A 25% restocking fee applies to all approved freight returns

  • Items must remain unopened, unused, and on the original pallet

  • Once opened, assembled, installed, or used, freight items become non-returnable

These terms reflect industry best practices for luxury wellness retailers and ensure safe handling of high-value products.

6. When Something Goes Wrong

🌿 Change of Mind

Eligible items may be returned for a refund minus:

  • Return shipping

  • Non-refundable freight fees

  • Applicable restocking fees

🌿 Damaged or Defective Items

Please notify us within 48 hours of delivery.
Send photos or video of the issue.

We will:

  • Replace the item, or

  • Provide a full refund, including shipping

Your satisfaction is our priority.

🌿 Incorrect Item Delivered

We will arrange pickup and ship the correct item at no cost to you.

🌿 Order Never Arrived

If your package is confirmed lost by the carrier, we will replace or refund your order promptly.

🌿 Order Cancellation

  • Before shipment: Full refund

  • After shipment: Must follow the return process

Freight orders may not be cancelable once the item leaves the warehouse.

7. Items That Cannot Be Returned

To maintain hygiene, safety, and integrity, the following items are non-returnable:

  • Personalized or custom-made items

  • Opened intimate or sanitary products

  • Digital products

  • Gift cards

  • Used or assembled freight items

8. Refund Timeline

After your return is received and inspected:

  • We will notify you of approval or denial

  • Approved refunds are issued to the original payment method

  • Please allow up to 14 business days for funds to appear, depending on your bank

9. Exchanges

We gladly exchange items that arrive:

  • Damaged

  • Defective

  • Incorrect

Customers are responsible for shipping on exchanges unrelated to product issues.

10. A Policy Rooted in Wellness & Transparency

Our intention is simple:
To provide a return experience that reflects the calm, clarity, and trust of the products we offer.

This policy aligns with our Shipping Policy and our Freight & Oversized Item Policy to ensure that all purchases — from small essentials to large wellness installations — are handled with consistent care and fairness.

11. Questions or Support

We're here to guide your experience with intention and care.

📧 Info@CollectiveRelaxation.com
📞 929-493-4366