🌿SHIPPING POLICY
🌿 Shipping Policy
Effective Date: April 16, 2026
At CollectiveRelaxation.com, our wellness journey is built on transparency. We ship high-value items ranging from small accessories to multi-ton saunas using a specialized tiered shipping structure. Shipping rates for the continental U.S. start at Free for standard items and up to $1,990.00 for oversized freight units.
1. Shipping Rate Comparison Chart
Use the chart below to understand the flat-rate freight and shipping costs for your specific equipment. All rates apply to the continental United States.
| Item Category | Shipping Cost | Delivery Method |
|---|---|---|
| Standard Small Wellness Items | FREE | Ground Shipping |
| SaunaLife Accessories (e.g. Rocks) | $45.00 | Standard Parcel |
| SaunaLife Cold Plunges (Soak Series) | $450.00 | Curbside Freight |
| SaunaLife Barrel Saunas | $950.00 | Curbside Freight |
| SaunaLife Garden & G-Series | $1,990.00 | Oversized Freight |
2. Order Processing & Handling Time
- Order Cutoff: 6:00 PM EST (Monday–Friday)
- Handling Time: 1–2 business days
- Transit Time (Standard): 3–9 business days
- Transit Time (Freight): 7–21 business days
3. Specialized Freight Delivery Instructions
Large items (saunas and cold plunges) are delivered via Curbside Freight.
- Scheduling: The carrier will contact you by phone to schedule a specific delivery window.
- Inspection (Important): You must inspect the shipment for visible damage before signing the driver's delivery receipt. Note any damage on the receipt to protect your insurance claim.
- Refusal of Delivery: If a delivery is refused for reasons other than transit damage, the customer is responsible for original and return freight costs plus a 15% restocking fee.
Before you sign: freight deliveries can look intimidating with a full pallet on your driveway. Take a few extra minutes to check every visible surface for damage before signing — once you sign the delivery receipt, it's much harder to file a transit damage claim after the fact.
We're a small, growing business shipping some genuinely large equipment across the country — we've built this policy to be as clear as possible, but if a delivery ever doesn't go the way it should, reach out directly and we'll work through it with you.
4. Contact & Support
Questions about shipping? Reach out to our team: