Shipping Policy

Effective Date: April 28, 2025

1. Introduction

At LeafWorldMedia LLC (“we,” “us,” or “our”), doing business as Collective Relaxation, we are committed to providing a smooth, transparent, and dependable shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.CollectiveRelaxation.com.

2. Shipping Destinations

Countries We Ship To:

• United States

• Canada

• United Kingdom

• European Union countries

• Select international destinations

Future Expansion:
We are continuously working to expand our global shipping coverage. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States):

• Free Standard Shipping on all orders over $50

• $5 Flat Rate Shipping for orders under $50

International Shipping:

• $15 Flat Rate for standard international shipping

Customs and Duties:
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These fees are the responsibility of the customer.

No Hidden Fees:
All applicable shipping costs are shown at checkout. No hidden fees—ever.

4. Order Processing Time

• Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

• Orders placed before 5:00 PM EST are typically processed the same day.

• Weekend and holiday orders are processed on the next business day.

5. Estimated Delivery Times

Domestic Shipping:

• Standard Shipping: 3–5 business days

• Expedited Shipping: 1–2 business days

International Shipping:

• Standard Shipping: 7–14 business days

Note: Delivery times are estimates and may vary depending on location, customs processing, or weather-related delays.

6. Shipping Methods and Carriers

We partner with reliable carriers to ensure your order arrives safely and on time.

Domestic Carriers: USPS, UPS, FedEx
International Carriers: DHL, FedEx International

Tracking & Insurance:
All shipments include tracking. You’ll receive tracking details via email once your order ships. Orders are insured against loss or damage.

7. Order Tracking

After your order is shipped, you’ll receive an email with:

• Tracking number

• Carrier name

• A link to track your shipment

Track your order at www.CollectiveRelaxation.com/track-order or on the carrier’s website.

For help, contact us at:
📧 info@CollectiveRelaxation.com
📞 929-493-4366

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed or appears lost, contact us immediately at info@CollectiveRelaxation.com or call 929-493-4366. We’ll investigate and assist you as quickly as possible.