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Shipping Policy

Shipping Policy

Effective Date: April 28, 2025

1. Introduction

At LeafWorldMedia LLC ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.CollectiveRelaxation.com.

2. Shipping Destinations

Countries We Ship To: United States, Canada, United Kingdom, European Union countries, and select international destinations.

Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Domestic Shipping (United States):
    • Standard Shipping: Free shipping on all orders over $50.
    • Flat Rate Shipping: $5 flat rate for orders under $50.
  • International Shipping:
    • Standard International Shipping: $15 flat rate.

Customs and Duties: International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.

No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
  • Orders placed before 5:00 PM EST will begin processing the same day.
  • Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

  • Domestic Shipping:
    • Standard Shipping: 3–5 business days
    • Expedited Shipping: 1–2 business days
  • International Shipping: 7–14 business days

Note: Delivery times are estimates and may vary due to factors beyond our control.

6. Shipping Methods and Carriers

Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.

  • Domestic Carriers: USPS, UPS, FedEx
  • International Carriers: DHL, FedEx International

Shipment Tracking: All orders include tracking information, which will be emailed once your order has shipped.

Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

After your order has shipped, you will receive an email containing:

  • Tracking Number
  • Carrier Name
  • Link to Track Your Package

Track your order at www.CollectiveRelaxation.com/track-order or the carrier’s website.

Need help? Contact us at Info@CollectiveRelaxation.com or call 1-929-493-4366.

8. Delivery Issues

8.1 Delayed or Lost Packages