Terms of Service

Effective Date: December 1, 2025

Welcome to Collective Relaxation, your destination for elevated wellness and restorative comfort. By accessing or using our website and services, you agree to the following terms, crafted to ensure transparency, trust, and clarity.

1. General Conditions

CollectiveRelaxation.com reserves the right to update, modify, or discontinue parts of the site at any time. Your continued use constitutes acceptance of those changes.

2. Product Availability & Pricing

Prices are subject to change without notice due to supplier updates and freight adjustments.
Certain products may only be available in the United States or Canada.

3. Shipping & Freight Terms

All orders are governed by our Shipping Policy.

Key points include:

Most U.S. orders ship free
Some products include shipping costs
Canada shipping fees vary by supplier
Freight fees (including SaunaLife’s $500) are non-refundable
Delivery windows may vary

Freight items are delivered curbside unless upgraded services are purchased.

4. Returns & Refunds

All returns are governed by our Refund & Returns Policy and our Freight & Oversized Item Policy.

Key aligned rules:

Standard items may be returned within 30 days
Freight items must be unopened, unused, and palletized
Freight returns incur a 25% restocking fee
Original freight fees are non-refundable
Assembled or used freight items are non-returnable

5. Accuracy of Information

We strive for accuracy, but product descriptions and availability may change.
Images may vary slightly depending on supplier updates.

6. Third-Party Suppliers

Some products ship directly from suppliers such as:

Golden Designs
SaunaLife
Titan Wellness
Liberty Spas

Their shipping timelines, freight rules, or warranty terms may override our general guidelines — and will always be reflected on the product page.

7. Limitation of Liability

Collective Relaxation is not responsible for:

Missed freight appointments
Customer-provided incorrect addresses
Delays caused by carriers or customs
Damage occurring after successful delivery

8. Contact Us

For any questions:

📧 Info@CollectiveRelaxation.com
📞 929-493-4366