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Shipping policy

🌿 Shipping Policy

Collective Relaxation
Effective Date: November 5, 2026

At CollectiveRelaxation.com, we believe your wellness journey should begin with a comfortable, transparent, and reliable shopping experience.

We offer premium wellness products ranging from small accessories to large saunas, cold plunges, hot tubs, and massage chairs. Because these products vary significantly in size, weight, and shipping requirements, we use a specialized shipping structure.

Our goal is to provide clear shipping costs, dependable delivery expectations, and helpful customer support throughout your purchase.

1. Shipping Rates & Freight Charges

Shipping rates depend on the product, manufacturer, dimensions, weight, and delivery destination.

Standard shipping is free on eligible products within the continental United States. Certain large or specialized wellness products require additional freight charges.

Shipping Rate Comparison Chart

Product Category Shipping Cost Delivery Method
Standard Small Wellness Items FREE Ground Shipping
SaunaLife Accessories (e.g., Rocks) $45.00 Standard Parcel
SaunaLife Cold Plunges (Soak Series) $450.00 Curbside Freight
SaunaLife Barrel Saunas $950.00 Curbside Freight
SaunaLife Garden & G-Series Saunas $1,990.00 Oversized Freight

Important Shipping Information

  • The rates above apply to eligible deliveries within the continental United States.

  • Other brands and suppliers may have different shipping charges.

  • Freight charges for oversized wellness equipment vary by manufacturer and product.

  • Shipping to Alaska, Hawaii, Canada, or other destinations may require additional charges or may not be available for certain products.

  • Applicable shipping costs will be displayed during checkout or confirmed before an order is finalized.

  • Any manufacturer-specific shipping requirements will be communicated where applicable.

Customers are encouraged to contact us before purchasing oversized equipment if they have questions about shipping accessibility or delivery arrangements.

2. Order Processing & Handling Times

We work closely with our suppliers and freight partners to process and ship orders as efficiently as possible.

Order Processing Schedule

  • Order Cutoff: 6:00 PM Eastern Time, Monday–Friday

  • Handling Time: Typically 1–2 business days

  • Standard Shipping Transit: Typically 3–9 business days

  • Freight Shipping Transit: Typically 7–21 business days

Business days exclude weekends and recognized holidays.

Delivery estimates are not guaranteed. Processing and transit times may vary due to manufacturer availability, warehouse operations, carrier scheduling, weather conditions, or other circumstances beyond our reasonable control.

Customers will receive tracking information when available.

3. Specialized Freight Delivery

Large wellness products, including saunas, cold plunges, hot tubs, and certain massage chairs, may require delivery by a specialized freight carrier.

Unless otherwise stated, freight deliveries are generally provided through curbside delivery.

Freight Delivery Procedures

Scheduling

The freight carrier will generally contact the customer to arrange a delivery appointment.

Delivery Location

Curbside delivery typically means the carrier delivers the shipment to the designated curbside or accessible delivery location.

Carriers are not required to bring products inside a home, carry items upstairs, or perform installation unless those services have been separately purchased and confirmed.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping and contact information.

  • Ensuring that a responsible adult is available to accept delivery.

  • Confirming adequate access for freight vehicles.

  • Making arrangements to move oversized equipment from the delivery location.

  • Inspecting the shipment upon arrival.

Missed appointments, incorrect addresses, or inaccessible delivery locations may result in additional carrier charges.

4. Inspecting Freight Deliveries

Please inspect all freight shipments carefully before signing the delivery receipt.

Large wellness products are shipped with protective packaging, but damage can occasionally occur during transportation.

Upon delivery:

  1. Inspect the exterior packaging and visible contents for damage.

  2. Check for torn packaging, crushed corners, punctures, or other visible problems.

  3. Photograph any visible damage.

  4. Record visible damage on the carrier's delivery receipt before signing.

  5. Contact Collective Relaxation promptly if you discover damage, missing components, or an incorrect shipment.

If significant damage is visible, contact us for assistance before refusing the shipment when reasonably possible.

Failure to document visible damage may complicate a freight claim, but it does not eliminate any rights or remedies provided by applicable law.

Customer Support:
Info@CollectiveRelaxation.com
(929) 493-4366

5. Refused Freight Deliveries

If a customer refuses delivery for reasons unrelated to shipping damage, an incorrect shipment, or another issue for which the seller is responsible, additional charges may apply.

These may include:

  • Original freight shipping charges.

  • Return freight transportation charges.

  • Carrier handling or redelivery charges.

  • Applicable manufacturer or supplier restocking fees.

Restocking fees vary depending on the specific product and supplier. There is no universal restocking percentage applied to all freight products.

Any applicable fees will be determined according to the product, supplier requirements, circumstances of the refusal, and applicable law.

Customers should contact Collective Relaxation before refusing delivery whenever reasonably possible.

Customers will not be charged an elective-return restocking fee solely because they exercise a legal remedy for damaged, defective, or incorrectly supplied goods.

6. Shipping Costs for Returns

Return shipping requirements vary depending on the product and manufacturer.

For approved elective or change-of-mind returns:

  • Customers may be responsible for return shipping costs.

  • Original shipping and freight charges are generally non-refundable.

  • Additional handling or restocking fees may apply depending on the product and supplier.

  • Products must meet applicable return eligibility requirements.

  • Return authorization must be obtained before shipping an item back.

For damaged, defective, or incorrectly supplied products, we will work with the applicable supplier to arrange an appropriate resolution, including return transportation where required.

All return conditions remain subject to applicable consumer protection laws.

For additional information, please review our Refund & Returns Policy and Freight & Oversized Item Policy.

7. International & Canadian Shipping

Collective Relaxation primarily serves customers in the United States.

Shipping to Canada may be available for selected products and suppliers.

International and Canadian shipping availability, freight charges, customs requirements, duties, and applicable taxes may vary.

Customers should contact Collective Relaxation before placing an international order to confirm product eligibility and delivery requirements.

Any additional charges will be communicated where applicable before the order is finalized.

8. Shipping Delays & Unexpected Issues

We understand that customers look forward to receiving their wellness equipment as soon as possible.

Occasionally, deliveries may be delayed due to:

  • Manufacturer production or inventory delays.

  • Freight carrier scheduling.

  • Severe weather.

  • Transportation disruptions.

  • Customs processing.

  • Holidays or other unforeseen circumstances.

We will make reasonable efforts to assist customers with shipment updates and delivery concerns.

Nothing in this policy limits rights available to customers under applicable law.

9. Contact & Customer Support

We're here to make your wellness shopping experience as smooth and comfortable as possible.

If you have questions about shipping, freight charges, delivery scheduling, or receiving oversized equipment, please contact us.

Collective Relaxation
194 Woehrle Ave
Staten Island, NY 10312

Email: Info@CollectiveRelaxation.com
Phone: (929) 493-4366

Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM Eastern Time

Website: https://CollectiveRelaxation.com

Our Commitment

At Collective Relaxation, we believe purchasing premium wellness equipment should feel reassuring and straightforward.

We are committed to transparent shipping information, responsive customer support, and clear communication from the moment you place your order through delivery.

Thank you for choosing Collective Relaxation for your wellness journey.